How to get money back for canceled flights to the south of Russia?

Russian airlines will refund passengers for canceled flights to southern cities of Russia. This is reported by the press services of the airlines.

Due to an emergency message from the Federal Air Transport Agency about the introduction of restrictions on flights, flights were canceled in Moscow and in the south of Russia. Since the flights did not take place due to circumstances beyond the control of the passengers, the airlines themselves refund the money for the tickets.

Which of the Russian airlines announced a refund for canceled flights?

Russian airlines have announced a refund for canceled flights. The press services of the companies, in turn, explained how to carry out the procedure for returning tickets and funds.


«Victory» will automatically refund money to all customers of canceled flights. This was announced by the airline’s press service on the official Facebook account.


Utair is also ready to return money to its customers, which canceled flights to Anapa, Gelendzhik, Krasnodar, Belgorod, Lipetsk, Rostov-on-Don, Stavropol and Elista.

 «Passengers of cancelled flights can issue a full refund of the ticket price on the Utair website, as well as in third-party agencies, depending on the place of purchase of the ticket,  the company’s press service said.


S7 Airlines also announced the cancellation of flights to southern cities of Russia. Thus, flights to Sochi, Krasnodar, Rostov-on-Don, Voronezh, Lipetsk, Belgorod, Simferopol, Anapa, Volgograd, Gelendzhik, Stavropol, Astrakhan were canceled. The press service reported that passengers can refund the full cost of the ticket by submitting an application in the “My Reservations” section. A similar request can be made to the airline’s representative offices, as well as to the sales offices where the ticket was purchased.

How can Utair customers apply for a refund for a cancelled flight?

To issue a refund of the ticket and funds on the official website of Utair, you must do the following:

 — log in to the Utair personal account by clicking on the «Log in» button located in the upper right part of the screen;

— go to the section «My flights» and find the right order;

— click on the button «Cancel the order» (if the order is not displayed in the personal account, click on «Add flight»);

— at the bottom of the page, put a mark «I refuse transportation due to the delay or cancellation of the flight by the airline ».

After the completed operations, a refund request will be generated. You will receive an email with the number and the deadline for processing the application. Money, as the company assures, for a forced refund in full after processing the request for a refund. 

How can S7 customers apply for a refund for a cancelled flight?

 As the press service informs, there is enough money for a refund:

 — log in to «My Reservations»

— select «Full refund»

— fill out the form, specifying the full name and number of the ticket or reservation;

After that, you also need to wait until the request is processed by the airline.

At the same time, the airline pays attention to the following nuances:

the funds are returned to the card from which the payment was made;

if the ticket is paid with Miles& Cash, the miles will be credited back to the S7 Priority account, and the funds will be credited to the card

if the ticket is issued at the Basic fare and paid with a voucher/certificate, the voucher or certificate will be issued again.

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